About Us :: Policies

Terms of Service

Satisfaction Guarantee

We stand behind our training and products, and our popularity suggests that we provide a great service. In fact our goal is to provide the best training option in Ottawa, and we are working hard to meet this. If, however, you feel that the training you are receiving is not up to your standard, then please let us know so that we can make it right. We have every reason to believe this won't ever happen because we do strive for excellence, but we are sadly not perfect. We do ask that you give us a chance to correct any shortcomings. If we cannot, then we will figure out a way to reimburse you appropriately.


Non Training stuff about our training

This is mostly for our existing clients, who may want a reminder about some of the non-training details of training with us, and we figured we'd put it on our website for simplicity.


Cancellation policy

Please note that we have a 24 hour cancellation policy. Any sessions cancelled with less than 24 hours notice will be billed at your regular rate.

We do make exceptions for family emergencies and illness (not sure if you should work out when you're sick? This blog post might help.)

Your semi-private training time slot is reserved for you

If you have a regular training time slot, please understand that this is set aside exclusively for you. Because the schedule is so full, we are often turning new clients away, which means if you cancel that spot stays empty. Our hope is that when you have to cancel a session, that you will try to find another spot in the schedule to make up for the lost session. As it turns out this is the best option for you as well - your goals are more likely to be met if you don't miss sessions! Win-win!

Privacy policy

Custom Strength respects your privacy.

Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of Custom Strength.

Credit card details

Custom Strength will never ask for Credit Card details and request that you do not enter it on any of the forms on Custom Strength.

External Sites.

Custom Strength is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.


A "cookie" is a small data text file that is placed in your browser and allows Custom Strength to recognize you each time you visit this site(customisation etc). Cookies themselves do not contain any personal information, and Custom Strength does not use cookies to collect personal information. Cookies may also be used by 3rd party content providers such as newsfeeds.

Remember The Risks Whenever You Use The Internet

While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to Custom Strength and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition other Internet sites or services that may be accessible through Custom Strength have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions.

Please contact those vendors and others directly if you have any questions about their privacy policies.

For any other information contact us.